Refund Policy

    Last updated: April 8, 2026

    1. Satisfaction Guarantee

    At 8kstreamlive, we want you to be completely satisfied with our streaming service. We stand behind the quality of our Service and offer a fair refund policy to ensure your confidence in subscribing.

    2. Refund Eligibility

    You may be eligible for a refund under the following conditions:

    • Within 24 Hours: If you experience technical issues that our support team cannot resolve within the first 24 hours of your subscription, you are eligible for a full refund.
    • Service Not Delivered: If your account credentials are not delivered within 24 hours of payment, you are entitled to a full refund.
    • Billing Errors: If you are charged incorrectly or experience duplicate billing, we will issue a full refund for the erroneous charges.

    3. Non-Refundable Situations

    Refunds will not be issued in the following cases:

    • Requests made more than 7 days after the subscription purchase date.
    • Violation of our Terms & Conditions, including account sharing or misuse.
    • Issues caused by your internet connection, device incompatibility, or third-party software.
    • Change of mind after using the Service for an extended period.
    • Partial usage of a subscription period.

    4. How to Request a Refund

    To request a refund, please follow these steps:

    1. Include your order number, email address used for registration, and a description of the issue.
    2. Allow our team to attempt troubleshooting before processing the refund.
    3. If the issue cannot be resolved, your refund will be initiated.

    5. Refund Processing

    Once approved, refunds are processed within 5–10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

    6. Free Trial Policy

    Free trials are offered at our discretion and do not require payment information. Trial accounts that convert to paid subscriptions are subject to this refund policy from the date of the first payment.

    7. Chargebacks

    We encourage you to contact our support team before initiating a chargeback with your payment provider. Chargebacks without prior communication may result in account suspension. We are committed to resolving disputes directly.